--- title: Complaints & Abuse --- [![LINKS_GUARD-100](https://www.linksguard.co.uk/hubfs/Website/LINKS_GUARD-100.svg "LINKS_GUARD-100")](https://www.linksguard.co.uk?hsLang=en-gb) - [Home](https://www.linksguard.co.uk) - [Cyber Essentials](https://www.linksguard.co.uk/cyber-essentials-for-golf-clubs) - [How we help](https://www.linksguard.co.uk/cyber-security-for-golf-clubs) - [The "LINKS" Method](https://www.linksguard.co.uk/the-links-method) - Other Services - [IT Support](https://www.linksguard.co.uk/it-support-for-golf-clubs) - [User Training & Awareness](https://www.linksguard.co.uk/cyber-awareness-training-for-golf-clubs) - [Endpoint Security](https://www.linksguard.co.uk/endpointprotection) - [Email Security](https://www.linksguard.co.uk/email-security-for-golf-clubs) - [Patch & Vulnerability Management](https://www.linksguard.co.uk/patch-and-vulnerability-management) - [Password Management](https://www.linksguard.co.uk/password-management-for-golf-clubs) - [About us](https://www.linksguard.co.uk/about-linksguard) - [Resources](https://www.linksguard.co.uk/blog) - [Contact Us](https://www.linksguard.co.uk/contact) [View Pricing](https://www.linksguard.co.uk/cyber-essentials-for-golf-clubs?hsLang=en-gb#pricing) [![LINKS_GUARD-100](https://www.linksguard.co.uk/hubfs/Website/LINKS_GUARD-100.svg "LINKS_GUARD-100")](https://www.linksguard.co.uk?hsLang=en-gb) [View Pricing](https://www.linksguard.co.uk/cyber-essentials-for-golf-clubs?hsLang=en-gb#pricing) [![LINKS_GUARD-100](https://www.linksguard.co.uk/hubfs/Website/LINKS_GUARD-100.svg "LINKS_GUARD-100")](https://www.linksguard.co.uk?hsLang=en-gb) - [Home](https://www.linksguard.co.uk) - [Cyber Essentials](https://www.linksguard.co.uk/cyber-essentials-for-golf-clubs) - [How we help](https://www.linksguard.co.uk/cyber-security-for-golf-clubs) - [The "LINKS" Method](https://www.linksguard.co.uk/the-links-method) - Other Services - [IT Support](https://www.linksguard.co.uk/it-support-for-golf-clubs) - [User Training & Awareness](https://www.linksguard.co.uk/cyber-awareness-training-for-golf-clubs) - [Endpoint Security](https://www.linksguard.co.uk/endpointprotection) - [Email Security](https://www.linksguard.co.uk/email-security-for-golf-clubs) - [Patch & Vulnerability Management](https://www.linksguard.co.uk/patch-and-vulnerability-management) - [Password Management](https://www.linksguard.co.uk/password-management-for-golf-clubs) - [About us](https://www.linksguard.co.uk/about-linksguard) - [Resources](https://www.linksguard.co.uk/blog) - [Contact Us](https://www.linksguard.co.uk/contact) [View Pricing](https://www.linksguard.co.uk/cyber-essentials-for-golf-clubs?hsLang=en-gb#pricing) [![LINKS_GUARD-100](https://www.linksguard.co.uk/hubfs/Website/LINKS_GUARD-100.svg "LINKS_GUARD-100")](https://www.linksguard.co.uk?hsLang=en-gb) [View Pricing](https://www.linksguard.co.uk/cyber-essentials-for-golf-clubs?hsLang=en-gb#pricing) - [Home](https://www.linksguard.co.uk) - [Cyber Essentials](https://www.linksguard.co.uk/cyber-essentials-for-golf-clubs) - [How we help](https://www.linksguard.co.uk/cyber-security-for-golf-clubs) - [The "LINKS" Method](https://www.linksguard.co.uk/the-links-method) - Other Services - [IT Support](https://www.linksguard.co.uk/it-support-for-golf-clubs) - [User Training & Awareness](https://www.linksguard.co.uk/cyber-awareness-training-for-golf-clubs) - [Endpoint Security](https://www.linksguard.co.uk/endpointprotection) - [Email Security](https://www.linksguard.co.uk/email-security-for-golf-clubs) - [Patch & Vulnerability Management](https://www.linksguard.co.uk/patch-and-vulnerability-management) - [Password Management](https://www.linksguard.co.uk/password-management-for-golf-clubs) - [About us](https://www.linksguard.co.uk/about-linksguard) - [Resources](https://www.linksguard.co.uk/blog) - [Contact Us](https://www.linksguard.co.uk/contact) [Contact](https://www.linksguard.co.uk/cyber-essentials-for-golf-clubs?hsLang=en-gb#pricing) # Complaints & Abuse **Last updated:** November 2025 At **LinksGuard**, we pride ourselves on delivering a professional, transparent, and secure service for all our clients and website visitors. We take complaints, concerns, and reports of abuse seriously and aim to resolve all matters quickly and fairly. --- ### **1. Our Commitment** We are committed to: - Providing excellent service to all clients and partners. - Handling complaints with fairness, confidentiality, and respect. - Responding promptly to abuse reports or inappropriate use of our systems. - Learning from feedback to continually improve our services. --- ### **2. How to Make a Complaint** If you are unhappy with any aspect of our service, please contact us directly. You can reach us by email at **hello@linksguard.co.uk** with the subject line **“Complaint”** and include: - Your full name and contact details - Details of your concern or complaint - Any relevant dates, times, or supporting information We’ll acknowledge your complaint within **2 working days** and aim to provide a full response within **10 working days**. If more time is needed, we’ll let you know and explain why.   --- ### **3. Reporting Abuse or Security Issues** We take reports of abuse or cyber-related issues seriously — including: - Spam, phishing, or fraudulent emails claiming to be from LinksGuard - Misuse of our services or systems - Security vulnerabilities or potential breaches - Inappropriate or illegal activity involving our network or domains Please report these immediately to **abuse@linksguard.co.uk** and include: - A clear description of the issue - Any evidence or screenshots - The date, time, and source (if known) Our cybersecurity team will review and investigate as a priority.   --- ### **4. Escalation** If you are not satisfied with our initial response, you may request that your complaint be reviewed by a senior member of the LinksGuard management team. We’ll aim to complete this review within **5 working days**. If you still remain dissatisfied, you may contact relevant external bodies such as: - The **Information Commissioner’s Office (ICO)** – for data protection concerns - **Trading Standards** – for contractual or service disputes   --- ### **5. Confidentiality** All complaints and abuse reports are handled in confidence. We only share details where necessary to investigate or comply with legal or regulatory obligations.   --- ### **6. Contact Information** **Phastech Ltd (trading as LinksGuard)** 📍 International House, 307 Cotton Exchange, Old Hall Street, Liverpool, L3 9LQ, United Kingdom 📧 General Enquiries: **hello@linksguard.co.uk** 📧 Abuse Reports: **abuse@linksguard.co.uk** ![LINKS_GUARD-1](https://www.linksguard.co.uk/hubfs/Website/LINKS_GUARD-1.svg) ![CE-Certified](https://www.linksguard.co.uk/hubfs/Website/CE-Certified.webp) Cyber Essentials Certified [Download our Certificate](https://www.linksguard.co.uk/hubfs/Website/Downloads/CE-2026.pdf?hsLang=en-gb) #### Get In Touch ###### Phone : [03301 336 500](tel:+443301336500) ###### Email : [hello@linksguard.co.uk](mailto:hello@linksguard.co.uk) #### Quicklinks - [About us](https://www.linksguard.co.uk/about-linksguard) - Success Stories - Careers - [Contact us](https://www.linksguard.co.uk/contact) #### Trust Centre - [Terms & Conditions](https://www.linksguard.co.uk/terms-conditions) - [Privacy Policy](https://www.linksguard.co.uk/privacy-policy) - [Complaints & Abuse](https://www.linksguard.co.uk/complaints-abuse) Copyright © 2025 LinksGuard. LinksGuard is a trading name of Phastech Ltd, registered in England & Wales (Company No. 16826565). All rights reserved.